Wright Tool Selects the "Right" ERP Provider

Hand-tool manufacturer Wright Tool Co., Barberton, OH, soon will implement new enterprise-resource-planning (ERP) software from Epicor, Dublin, CA. Says ne Snyder, the firm’s director of engineering and quality control: “We’re looking forward to customer-relationship management (CRM) that will allow us to receive the most up-to-date information on orders, inventories and other vital tools to deliver beyond our customers’ expectations.” Wright Tool fabricates a complete catalog of tools including wrenches, screwdrivers and hammers.

Also, new from Epicor is a next-generation system-backup and recovery solution. Designed with small and midsized businesses in mind, the solution provides an alternative to traditional backup and recovery solutions that, say company officials, can be overly complex and priced out of reach. With Epicor’s new solution, customers pay a minimal setup fee and a monthly fee based on the number of users. Additional fees are assessed only in the event that a customer needs the failover system brought online.

The solution is available to Epicor ERP, Epicor Vantage and Epicor Vista customers running Microsoft SQL Server. It utilizes proven technology, and all software and data are stored in a secure off-site Tier III data center. The turnkey solution encompasses installation, configuration, monitoring and emergency response; a copy of the customer’s software version is stored online, and a software agent is installed on the user’s ERP server—a secure connection is made between the server and the Epicor data center to support data backup and failover.

See also: Epicor Software Corp.

Technologies: Management

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