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Lincoln Electric Earns Customer-Service Recognition

Lincoln Electric Earns Customer-Service Recognition

Friday, July 25, 2008
 
Smart Business magazine recently presented The Lincoln Electric Co., Cleveland, OH, with its 2008 World Class Customer Service Award, established to share best practices and raise awareness of the importance of customer service. Lincoln Electric recently spent 12 months benchmarking leading companies—manufacturing and nonmanufacturing—to initiate and sustain continuous improvement in the area of customer service. It incorporated Six Sigma practices and other measurement programs, and adopted new technology to speed inquiries and warranty processing. It also retooled its phone service to improve answer rates, which now are above 98.5 percent, according to company officials. Other new programs include free next-day UPS service on domestic parts orders, shipment-tracking e-mails and online warranty processing. Learn more at www.lincolnelectric.com.

 

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