Electronic Document Management for Stainless SupplierMarch 1, 2008
When an order shipped, accompanying paperwork first went to the company’s accounting and quality assurance departments for review, then to the file room. When a customer called with an order-related question, staff had to leave their desks and visit each of these locations to search for the relevant document, while the customer waited on the phone.Laserfiche, Long Beach, CA, with its document-management platforms, has helped Brown Metals eliminate this inefficient process. Now, staff scan order-related paperwork into the Laserfiche repository, and the system’s Quick Fields module reads a barcode printed on each document. Quick Fields then uses this information to automatically populate the document’s template fields with relevant data, retrieved from the company’s orders database.
As a result, customer-service staff can quickly locate a document using any piece of information they have, including customer name, invoice number, sales order number, purchase order number, part number or ship date—without leaving their desks.“Our orders are easy to locate and retrieve, and important information can be relayed to customers more quickly,” says Justin Lasley, corporate information officer. “We’ve built our business on the ability to quickly respond to customer inquiries. Laserfiche helps us maintain that edge over our competitors.”
The Laserfiche document-management platforms, offering high-volume information capture, retrieval and distribution organization-wide, promise reductions in misfiling and document-retrieval time as well as costly photocopying and paper distribution. Advantages of its document-management capabilities, according to Laserfiche officials, include:• Intelligent search that provides instant document retrieval;
• Reduced labor and clerical mistakes;