LVD Strippit Adding Regional Support CentersMay 1, 2016
LVD Strippit, Akron, NY, announced that it will expand its U.S. customer-service operation with the addition of three regional support centers in 2016.
A Midwest support center in the Minneapolis, MN, area already has opened. Two additional support centers in Charlotte, NC, and Dallas, TX to assist customers in the Southeast and Central/Southwest areas will open in the third quarter. Customers in the Northeast will continue to be serviced through the company’s Akron headquarters.
“By adding support centers in key regions across the country, our goal is to deliver better overall customer support and more personalized attention at the local level,” says Mathieu Vanbraekel, LVD Strippit customer service manager.
Each new support center will offer comprehensive service support, including spare parts, upgrades and retrofits. The centers also will house a range of LVD Strippit sheetmetal-fabrication equipment for training and demonstration purposes.
“Our support centers will act as complete service and support hubs and will be staffed with factory-trained service techs offering phone and onsite service support,” adds Vanbraekel. “Each support center also will include a machinery demonstration and training area, and will have the capacity to house more commonly used spare parts for immediate access.”
See also: LVD North America
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