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Motoman Customer-Service Score Reaches a New High

October 1, 2008

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Its annual customer-satisfaction survey results are in, and robot and robotic-cell manufacturer Motoman Inc., West Carrollton, OH, is celebrating a new all-time record-high score of 4.58 out of a possible 5.0. The score tops last-year’s previous record high of 4.55.

Motoman ties employee compensation to its annual customer-satisfaction rating. It assigns employees to personally follow up on any survey scores of 3.5 or lower to determine what actions will be required for the firm to obtain a higher rating in the future. The feedback drives immediate and future action items aimed at improving customer satisfaction.

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See also: Yaskawa America, Inc.