Metal Service Centers Can Log Their Customer-Support Activity via Smart Phone

October 1, 2010

Invera Corp., Houston, TX, provider of Stratix steel and metal service-center ERP software, has extended its customer-service call-logging portal to smart-phone devices such as the iPhone and Blackberry. The enhancement provides customers a convenient to access Invera’s customer-service portal from anywhere and at any time without the need for a PC or laptop computer.

The smart-phone functions complement the firm’s existing web-based portal that allows customers to log support calls, query the Invera knowledge base on product operations, access new-product releases and support documentation, and view customer-specific correspondence. The functions will prove particularly useful to service-center staff placing support calls to Invera.

Invera: 514/935-3535; www.invera.com

 

See also: Invera

Technologies: Management

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