Lincoln Electric Earns Customer-Service Recognition
October 1, 2008Smart Business magazine recently presented Lincoln Electric Co., Cleveland, OH, with its 2008 World Class Customer Service Award, established to share best practices and raise awareness of the importance of customer service. Lincoln Electric recently incorporated Six Sigma practices and other measurement programs, and adopted new technology to speed the processing of inquiries and warranty issues. It also retooled its phone service to improve answer rates, which now are above 98.5 percent, according to company officials.
Other new programs include free next-day UPS service on domestic parts orders, shipment-tracking e-mails and online warranty processing.
See also: Lincoln Electric Co.
Technologies: Management, Welding and Joining
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