Lincoln Electric Earns Customer-Service Recognition
October 1, 2008Smart Business magazine recently presented Lincoln Electric Co., Cleveland, OH, with its 2008 World Class Customer Service Award, established to share best practices and raise awareness of the importance of customer service. Lincoln Electric recently incorporated Six Sigma practices and other measurement programs, and adopted new technology to speed the processing of inquiries and warranty issues. It also retooled its phone service to improve answer rates, which now are above 98.5 percent, according to company officials.
Other new programs include free next-day UPS service on domestic parts orders, shipment-tracking e-mails and online warranty processing.
See also: Lincoln Electric Co.
Technologies: Management, Welding and Joining
Resistance Welding “Gotchas” and How to Avoid Them
Tom Snow Tuesday, June 7, 2022
Welding and Joining
Monday, March 7, 2022
30- to 150-kVA Rocker-Arm Resistance Spot-Welding Machines
Monday, March 7, 2022
Resistance-Welding Training Helps the Best Get Better
Efram Abrams Tuesday, January 11, 2022
Flexible, Compact Resistance Welding Machine
Monday, November 22, 2021
Comments
Must be logged in to post a comment. Sign in or Create an Account
There are no comments posted.