Page 31 - MetalForming April 2017

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projected to fail. This new approach will reduce costs and avoid frustration and wasted time.
Interconnectivity and Maintenance
While exciting, the ability to reduce operating costs through predictive- maintenance data requires machine- tool manufacturers to be fully commit- ted to enhancing their service offerings. One enabler: Industry 4.0 solutions that take advantage of the increased inter- connectivity of machines and systems. Such solutions will become increasingly essential for sheetmetal fabricators seeking to eliminate inefficiencies.
For example, consider remote service technology that leverages mobile, visual two-way communication. Here, stan- dard mobile devices, such as hands- free “smart” glasses worn by a remote service technician, enhance commu- nication with trained service profes- sionals. These solutions deliver a high level of technical service more quickly than ever, and empower customers to become more independent as they grow their own expertise. Using the glasses, the technician shares live annotated images and videos, engages in dialogue, and receives instruction from the service professional. This superior service is provided instantly and at a significantly reduced cost, which makes repairs quicker and less expensive to perform, diminishing unplanned downtime.
A Service-Focused Mindset
...leads to innovations that enable fabricators to achieve the greatest return on their capital investments, now and in the future. From analyzing big data to taking greater advantage of the interconnected technologies on the shop floor, new solutions remain on the horizon. The goal: Allow cus- tomers to run independently and at a 100-percent-lean efficiency level.
All of this might sound visionary, but the concept is closer to achievable than you might think. One thing is cer- tain: The capabilities and contributions made available by service providers will beabigpartofanexcitingfuture. MF
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