Page 42 - MetalForming October 2019

Partner Content
After the Sale
Excellence in Service, Support and Training
Stamtec Service and Support Helps Ensure the Competitiveness of Its Customers
Metal formers that invest in capital equip- ment should expect their suppliers to help them ensure the productivity of that equip- ment over its lifetime. Productivity from new equipment is a fundamental element of competition, and any events that interrupt that productivity will impair the metal for- mer’s competitiveness. Stamtec, Inc., Manchester,TN, represents just that type of press-room-equipment supplier, promising to stand by its customers to ensure the con- tinuous productivity of its presses and relat- ed equipment.
“We have provided dependable, afford-
ably priced metal stamping presses and
related equipment to the North American market for nearly 35 years,” says Stamtec Sales Manager Lee Ellard, “and for more than 70 years worldwide through our parent company. But it’s what happens after the sale that truly represents how we partner with our customers. Well-maintained machines hold tolerances better and help to increase part consisten- cy and quality. We can help design a press-mainte- nance and ongoing inspection program that will decrease downtime and enhance output, and estab- lish a documented system for maintaining press integrity.”
Press Assessment
The press inspection process can include the major press structural components (cracks, wear, position/movement, etc.), bushing and lift clearances, upper and lower connections, gear and driveshaft operation, lubrication-system functionality, and bol- ster alignment and security.
“Following the press assessment,” explains Stamtec Service Manager Mike Ozkaya, “the Stamtec maintenance and inspection team will recommend modifications, updates and improvements, and prior- itize the elements of the maintenance program.”
The 3-Year Warranty— and No Run-Time Limit
Stamtec offers a 1-year “bumper to bumper” war- ranty on its equipment, and 3 years on major compo- nents, according to Ozkaya, regardless of the number of hours on the machine. “There is no limit on run
time for our warranty,” Ozkaya stresses. “In fact we don’t even have an hour meter on our presses.”
The Ever-Growing Spare-Parts Crib
To support metal formers when they do need replacement parts, Stamtec now stocks more than 1500 unique SKUs—an increase of more than 35 per- cent compared to just a few years ago.
“We’re committed to continuing to add even more parts to our inventory,” says Ozkaya, “and in fact we have an ongoing project to expand our spare parts crib.”
Common electrical, mechanical and hydraulic spare and replacement parts include complete clutch and brake units; motors; pins, bushings, seals and bearings; die clamps and cushions; and hydraulic overload pumps.
Educated, Highly Skilled and Trained
Ozkaya, a degreed mechanical engineer who also has worked as an electrical engineer and a project manager, understands well the importance of provid- ing quick, reliable service to Stamtec customers. He is a perfect complement to his co-service manager PatrickThomas, an automation engineer who has 18 years of experience in troubleshooting.
“Having educated and highly trained engineers managing our service department allows us to sup- port our North American customers efficiently and effectively,” says Ellard. “It also enables us to create complete press support plans that include replace- ment parts, updated controls, quick-die-change
40 MetalForming/October 2019
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