Page 12 - MetalForming May 2016
P. 12

  News Fronts
the Egbert Taylor Group replaces legacy ERP software, which company officials say was restricting growth. Over the course of 15 years, the legacy system had become extensively customized with many undocumented modifi- cations. This began to restrict new-product development and time to market, inhibiting the ability of the Egbert Taylor Group to respond quickly to changes requested by new and existing customers.
with minimal disruption. “Our legacy systems were
three regional support centers in 2016.
parts, upgrades and retrofits. The centers also will house a range of LVD Strippit sheet- metal-fabrication equipment for training and demonstration purposes.
The company chose to deploy via the cloud to capital- ize on the lower upfront costs, help reduce risk, support busi- ness continuity and ensure that the business always has access to the latest version of CloudSuite Industrial. The cloud infrastructure also enables the company to roll out the software to its field sales team
LVD Strippit Adding Regional Support Centers
“By adding support centers in key regions across the country, our goal is to deliver better overall customer sup- port and more personalized attention at the local level,” says Mathieu Vanbraekel, LVD Strippit customer service manager.
Service Center Expands in Denver Metal service center
reaching the end, and as such we required an effective sys- tem that enables us to have greater visibility of the busi- ness and its processes,” says Andrew Davies, Egbert Taylor Group finance director. “Our objectives included improving working capital management through streamlined production processes as well as integrat- ing our quoting process into a single cloud-based solution.”
A Midwest support center in the Minneapolis, MN, area already has opened. Two addi- tional support centers in Char- lotte, NC, and Dallas, TX to assist customers in the South- east and Central/Southwest areas will open in the third quarter. Customers in the Northeast will continue to be serviced through the compa- ny’s Akron headquarters.
“Our support centers will act as complete service and support hubs and will be staffed with factory-trained service techs offering phone and onsite service support,” adds Vanbraekel. “Each sup- port center also will include a machinery demonstration and training area, and will have the capacity to house more commonly used spare parts for immediate access.”
 LVD Strippit, Akron, NY, announced that it will expand its U.S. customer-service oper- ation with the addition of
Each new support center will offer comprehensive serv- ice support, including spare
Samuel, Son & Co. has invest- ed in a new 70,000-sq.-ft. facility in Denver, CO,
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