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Knuth Earns Award for Customer Service

Friday, August 7, 2015
 
Knuth Machine Tools USA, Chicago, IL, has earned a Stevie Award in the category of Best Customer Service Department of the Year during the 13th Annual American Business Awards.
In the past year, great strides have been made to provide increased phone support for Knuth customers when an issue or question arises, according to company officials.
“Today, we have trained service engineers who are dedicated to resolving each customer’s problem in as an expedient manner as possible,” says Daniel Maerklin Knuth Machine Tools USA president, commenting on one reason why the company was honored. “We are proud to guarantee our customers a call back within 30 minutes by the most knowledgeable service engineer for that specific question. This was made possible by introducing and visualizing different service-performance key figures along the service process, which allows us to track our performance during each process step.”
For more on the company, visit www.knuth-usa.com.

 


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