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Rockwell Automation Tech Centers Earn Certification

Rockwell Automation Tech Centers Earn Certification

Wednesday, June 9, 2004
 
All five Rockwell Automation technical support centers, located worldwide, have achieved certification under the Support Center Practices (SCP) certification program. The certification quantifies the effectiveness of customer support based on a stringent set of performance standards designed to reflect best practices in the industry. Centers earning the certification are located in Cleveland, OH; San Paulo, Brazil; Melbourne, Australia; Haan Gruiten, Germany; and Milton Keynes, United Kingdom. They employ 255 engineers and field more than 60,000 calls per month. While more than 200 technology support organizations around the world participate in the SCP program, only three—including Rockwell Automation, have received certification worldwide, according to company officials. Rockwell Automation, headquartered in Milwaukee, WI, supplies automation equipment and services to industry. For more, visit www.ra.rockwell.com.

 

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