Maintaining
Strong Customer Relationships
It also is crucial to avoid bitterness or punitive thinking. Suppliers who have lost customers will only earn their business back when they can provide compelling value—not because of loyalty or obligation. Punishing customers or holding grudges through increased prices and lead times serves no one. Instead, the focus should be on making it easy for customers to return by offering shorter lead times, stronger relationships and competitive costs.
For example, several plastic processors recently have said
that tooling costs have climbed roughly 30% during the past year, while lead
times have doubled. The tariffs create a unique opening for U.S. mold builders
to regain business. Now is the time to be cost-competitive and operationally
excellent, to reestablish relationships that may have seemed lost. If shops are
not competitive, they may find that while their customers may need them today, they
quickly will shift their business to new sources to reduce costs and improve
lead times.
Manufacturers must be realistic and recognize that they cannot beat China’s cost structure outright. Even with significant tariffs, cost sensitivity remains a primary factor in decision-making. Buyers will continue to seek the best overall value, and you must align with that reality.
Navigating
the Current Climate
Leading manufacturers will not stand still. They must
dedicate time and resources to understanding the shifting landscape and the
impact that tariffs will have on their supply chains and their current and
potential customers. Do so by participating
in webinars, consulting with advisors and actively educating your teams. Those
who succeed will have taken a deliberate, informed approach to change. This
includes carefully examining supply chains, and asking:
- Is our supply
chain healthy?
- Where are the
vulnerabilities?
- What are the
financial implications if adjustments are needed?
These aren’t easy questions, but they are essential to answer before making major moves.
Talk with your customers to understand the end-use of every
component you supply and where it is being assembled. Then use this information
to completely understand the landscape of the products you make and build
contingency plans.
Engage with past customers, those that recently moved business overseas and those you may have quoted in the past. In today’s environment, there is no better time to have conversations about reshoring opportunities and domestic capacity. Proactive outreach and positioning can make the difference between growing market share and losing ground.
A Strategic
Framework for Success
To navigate the manufacturing landscape and capitalize on
tariffs, your business strategy must remain steady and grounded in
fundamentals:
- Data analysis. Understand your company’s data and make decisions based on what the data tells you.
- Market intelligence. Stay
informed about global supply-chain trends.
- Sales engagement. Focus
on your sales process, get out from behind the computer and visit your
customers in person to sell.
- Operational excellence. Continuously
improve efficiency and lead times.
China is moving fast, and it will find a way to overcome the tariffs. Other regions, including Europe and India, see this situation as an opportunity. Tool shops from these regions are visiting potential U.S. customers and will gain market share if U.S. shops do not work on what they control. Shops must be proactive. This moment is not just about capturing a few one-time opportunities; it’s about building sustainable competitive advantages that can stand up over time—regardless of future tariff policies.
Move Forward
with Purpose
Tariffs are neither inherently good nor bad. They simply are
one factor among many.
The key takeaway for manufacturing: Take ownership of your own future. Through a combination of operational improvement, customer engagement and strategic discipline, manufacturers can position themselves not just to survive but to thrive in today’s complex global marketplace.
See also: Wipfli LLC
Technologies: Management