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Motoman Customer-Service Score Reaches a New High

Wednesday, June 11, 2008
Its annual customer-satisfaction survey results are in, and robot and robotic-cell manufacturer Motoman Inc., West Carrollton, OH, is celebrating a new all-time record-high score of 4.58 out of a possible 5.0. The score tops last-year’s previous record high of 4.55. Motoman ties employee compensation to the annual rating of customer satisfaction, and assigns employees to personally follow up on any survey scores of 3.5 or lower to determine what actions will be required for the firm to obtain a higher rating in the future. The feedback drives immediate and future action items aimed at improving customer satisfaction. Learn more at

Coil-Processing Seminar Lands in Southern Ohio

Wednesday, June 11, 2008
Red Bud Industries, Red Bud, IL, will host a coil-processing seminar on coil-slitting and cut-to-length technologies in West Chester, OH, June 24, 2008, at the Wingate By Wyndham & Meridian Conference Center. The agenda includes a tour of a local service center. For more information, call 800/851-4612;

Flow Intl. Corp. to Establish
Waterjet-Systems Manufacturing and Technology Center

Tuesday, June 10, 2008
Jeffersonville, IN, will soon host the Advanced Waterjet Systems Center of Flow Intl. Corp., Kent, WA. The center will be an expansion of the firm’s existing facility in Jeffersonville, and will include engineering, production and an interactive customer-demonstration center. As a result, Flow will close its manufacturing facility in Burlington, Ontario, Canada, and move production of robotic waterjet cells and slitter systems from that plant to Jeffersonville. It will, however, maintain its Ontario-based sales and technical-services team. Learn more at


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