Spotlight

KRM’s online courses are developed by such well-respected organizations as Kiplinger Washington Editors and Harvard Business School. Courses target topics that will enhance the skills and knowledge of senior management, customer service, sales and marketing, financial services, human resources and workforce-development staff. Several courses are available each month and can be accessed one of two ways: live with an interactive question-and-answer period, or through archived recordings. Access the KRM webinar schedule at www.krm.com/pma.

CRK Interactive provides online subscriptions to a leadership-training curriculum through a series of online courses. Designed for managers, team leaders, supervisors and trainers, courses focus on how to effectively coach and interact with staff to maximize performance, create a motivated workforce, discuss performance issues with employees, conduct effective interviews and learn successful negotiation skills.

For more information about these training opportunities, contact Michelle Underwood at 216/901-8800 or munderwood@pma.org.