Motoman Customer-Service Score Reaches a New High
Motoman ties employee compensation to its annual customer-satisfaction rating. It assigns employees to personally follow up on any survey scores of 3.5 or lower to determine what actions will be required for the firm to obtain a higher rating in the future. The feedback drives immediate and future action items aimed at improving customer satisfaction.
See also: Yaskawa America, Inc.
Related Enterprise Zones: Automation
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